UPDATE (12:15pm PDT): Last night (Thursday, 5/29), our engineering team pushed an update to our backend that introduced a bug that affects the way that we generate email campaigns for StackSocial and our StackCommerce partners.
StackSocial is responsible for managing the eCommerce stores and email lists for multiple publishers, so each day we send out dozens of custom email campaigns. Unfortunately, this particular bug caused all campaigns today to be sent to out to the entire email list.
While we discovered the bug shortly after we pushed our campaigns this morning, we were unable to stop the campaigns from completing, so each subscriber continued to receive emails from StackSocial and various partners even after it was apparent there was an issue.
The bug has now been fixed, and we are committed to ensuring nothing like this ever happens again. On behalf of StackSocial and all of our StackCommerce partners, we sincerely apologize, and take full ownership for screwing up so badly!
If you have any questions, feel free to reach out to us at email@example.com.
10:00am PDT: Earlier this morning our email system accidentally sent you multiple emails from StackSocial and our partners. This was caused by an engineering error in our system, rest-assured, we were not hacked, it was simply human error.
We take pride in respecting your email inbox, and, unfortunately, we messed up big time today.
Please accept our sincere apologies on behalf of StackSocial and all of our partners, and know that your email address is safe, and that our team is actively resolving the issue to ensure this never happens again.
— WE WILL BE UPDATING THIS POST WITH ADDITIONAL UPDATES AND INFORMATION AS WE HAVE IT THROUGHOUT THE DAY. —
Apologies yet again, and thank you for your continued support.
CEO & Founder